Refund policy

🔁 Genz`E – Return & Refund Policy

At Genz`E, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience for every customer.

📦 Returns & Exchanges

Customers can request an exchange within 3 days of receiving their order.

To qualify for a return or exchange, items must be:

  • ✅ Unused
  • ✅ Unwashed
  • ✅ In original packaging with tags attached

✔️ Eligible Reasons for Return/Exchange

Returns or exchanges are accepted for the following reasons:

  • 📌 Wrong item received
  • 💔 Damaged product
  • 📏 Size issue
  • ⚠️ Defective item

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

  • 🚫 Used or washed products
  • 🏷️ Discounted or sale items
  • 🎨 Customized or personalized products

💰 Refund Policy

  • Refunds are only available for damaged or incorrect products.
  • Once approved, refunds are processed within 5–7 business days.
  • Refund processing time may vary depending on your payment method or bank.

🚚 Shipping Charges

  • Delivery charges are non-refundable.
  • Customers may need to pay return shipping charges where applicable.

📝 How to Request a Return

To start a return or exchange request, contact us within 3 days of delivery.

📞 Contact Information

📋 Required Details

Please provide the following information when requesting a return:

  • 🧾 Order number
  • 👕 Product name
  • ❓ Reason for return or exchange
  • 📸 Clear photos of the item (if damaged, defective, or incorrect)

✨ Thank you for shopping with Genz`E.