Refund policy
🔁 Genz`E – Return & Refund Policy
At Genz`E, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience for every customer.
📦 Returns & Exchanges
Customers can request an exchange within 3 days of receiving their order.
To qualify for a return or exchange, items must be:
- ✅ Unused
- ✅ Unwashed
- ✅ In original packaging with tags attached
✔️ Eligible Reasons for Return/Exchange
Returns or exchanges are accepted for the following reasons:
- 📌 Wrong item received
- 💔 Damaged product
- 📏 Size issue
- ⚠️ Defective item
❌ Non-Returnable Items
The following items cannot be returned or exchanged:
- 🚫 Used or washed products
- 🏷️ Discounted or sale items
- 🎨 Customized or personalized products
💰 Refund Policy
- Refunds are only available for damaged or incorrect products.
- Once approved, refunds are processed within 5–7 business days.
- Refund processing time may vary depending on your payment method or bank.
🚚 Shipping Charges
- Delivery charges are non-refundable.
- Customers may need to pay return shipping charges where applicable.
📝 How to Request a Return
To start a return or exchange request, contact us within 3 days of delivery.
📞 Contact Information
- 📧 Email: genzedotpk@gmail.com
- 📱 WhatsApp: +92 310 4906604
📋 Required Details
Please provide the following information when requesting a return:
- 🧾 Order number
- 👕 Product name
- ❓ Reason for return or exchange
- 📸 Clear photos of the item (if damaged, defective, or incorrect)
✨ Thank you for shopping with Genz`E.