Shipping policy

🚚 Genz`E – Shipping Policy

At Genz`E, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan. This Shipping Policy explains our delivery process, shipping times, and important shipping information.

📦 Order Processing Time

  • Orders are processed within 24 Hour after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Once processed, orders are handed over to our trusted courier partners.

⏰ Estimated Delivery Time

🚛 Standard Delivery

  • Major Cities: 2–5 business days
  • Other Areas in Pakistan: 3–7 business days

Delivery times are estimated and may vary depending on location and courier operations.

🌍 Shipping Areas

We currently deliver all over Pakistan, including:

  • 🏙️ Major Cities
  • 🏘️ Small Towns
  • 📍 Remote Areas (where courier service is available)

💰 Shipping Charges

  • Shipping charges may vary depending on location and ongoing offers.
  • Any applicable delivery fee will be shown during checkout before order confirmation.

📲 Order Tracking

After your order is shipped, you will receive:

  • ✅ Tracking ID
  • 🚚 Courier Details
  • 📩 Shipment Updates via SMS, WhatsApp, or Email

You can track your parcel using the provided tracking number.

⚠️ Delivery Delays

Delivery delays may happen due to:

  • 🎉 Public Holidays
  • 🌧️ Weather Conditions
  • 🔥 High Order Volume During Sales
  • 🚛 Courier Service Delays
  • ⚡ Unexpected Situations Beyond Our Control

We appreciate your patience and understanding.

📝 Incorrect Shipping Information

Customers are responsible for providing correct shipping details.

Genz`E is not responsible for failed deliveries caused by:

  • ❌ Incorrect Address
  • ❌ Wrong Phone Number
  • ❌ Incomplete Information

Additional delivery charges may apply for re-delivery.

📦 Damaged or Missing Orders

If your parcel arrives damaged or incomplete, please contact us within 24 hours of delivery with:

  • 📸 Product/Package Photos
  • 🧾 Order Number
  • 📝 Issue Description

Our support team will resolve the issue as quickly as possible.

📞 Contact Us

For shipping-related support or questions:

✨ Thank you for shopping with Genz`E.